Clear communication
We want the symptoms and context before deciding what the vehicle needs.
Based in South Wigston, NealAutos UK provides suitable diagnostics, servicing and mechanical repairs at customers’ homes and workplaces throughout Leicester and Leicestershire.
Traditional garage visits can mean arranging transport, taking time off work or leaving a vehicle behind for the day. NealAutos UK is designed around a different model: where the repair is suitable, the mechanic comes to the vehicle.
The business is currently strictly mobile. That means there is no walk-in workshop for customers, and every job is considered against the location, access, ground conditions, weather and the work required.
As the business grows, a fixed unit may be added for jobs that are better suited to workshop conditions, but mobile service will remain central to NealAutos UK.
Jamie carries out the practical vehicle work including diagnostics, parts collection, servicing, repairs and the final assessment of whether a job can be completed safely at the customer’s location.
Customer enquiries, quotes and booking communication are handled directly through NealAutos UK using the business phone number and service@nealautos.uk.
We want the symptoms and context before deciding what the vehicle needs.
The location and job are checked before a booking is confirmed.
Labour, travel and parts are explained before the appointment goes ahead.
If something else is found, it is discussed before extra work is carried out.